Returns & Refunds
At Bipzilla, all products are made to order. Because of this, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Unwanted items
Please review our size guide carefully before placing your order.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of delivery.
When contacting us, please include:
- Your order number
- Clear photos showing the issue
- A brief description of the problem
Once your claim has been reviewed and approved, we will arrange either a replacement or a refund.
Eligibility
To be eligible for a replacement or refund, items must be:
- Unworn
- Unused
- In their original condition
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Contact Us
For all returns and refund enquiries, please contact us.
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UK SHIPPING
Tracked delivery.
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LIMITED DROPS
No restocks. Ever.
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SECURE CHECKOUT
Protected Payments.
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PREMIUM QUALITY
Original artwork. Built to last.
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